TheDevTeam

We are bespoke software developers with over 22 years experience of making things work, we have a wide range of Web Development tools that we can rapidly bring to bear on any problem and are confident of delivering on our promises In many cases we have worked with our clients for over 10 years covering East Sussex and surrounding areas
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    Web

    Web Development

    Web Development from The Dev Team The websites and web applications that we build are more akin to bespoke software applications than traditional websites. They incorporate complex business logic and processes from stock control and fulfilment to CRM functionality and data manipulation tools.

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    Software

    Software Development

    Software Development from The Dev Team Whether it's websites, web applications, PC based software, services or server based software we've got tonnes of development experience going back more than 20 years.

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    PM

    Project Management

    Project Management from The Dev Team Project Management is all about having good tools to collaborate and a team able to deliver

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    Mapping

    Dynamic Mapping

    Dynamic Mapping from The Dev Team It's quick, easy and inexpensive (if you know how). One of the biggest advances over the last few years has been the ability for anybody to gather longitude and latitude information and then plot it onto maps. If you're not already doing it then contact us to find out how you can.

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    SEO

    Search Engine Optimization

    Search Engine Optimization from The Dev Team For most websites, being accessible to Google is probably the most important requirement. The only way that this can be done is to make it carefully thought out and integrated part of your website. If anybody phones up offering to get you to the top of the search engine rankings for a few hundred pounds, don't believe them.

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    Data Visualisation

    Big Data & Data Visualisation

    Big Data & Data Visualisation from The Dev Team The amount of data that we, as humankind, are collecting is increasing exponentially. If you know what to do with the data, as we do, it can also be turned into a vital competitive advantage and business critical information that makes a real difference....

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    E-Commerce

    E-Commerce

    E-Commerce from The Dev Team Shopping carts, online shops and taking payments online is one of the more standard implementations in a website but the choice available to you is huge. We can help you implement your online shop whether it's a 3rd party plugin or built from scratch. We've done it all!

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    Collaboration

    Collaboration Tools

    Collaboration Tools from The Dev Team The ability to work on the same documents, build specifications together, build projects together, share ideas and collaborate are essential for modern business. Effective collaboration is at the core of every project that we work on and we use a variety to tools and skill-sets to facilitate this.

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    Construction

    Construction

    Construction from The Dev Team Denaploy has been deeply involved in may aspects of the construction industry since its inception and has worked with Main Contractors, Sub-contractors, Architects, Surveyors and CDMCs. We understand the pressures of the industry and its sometime arcane vocabulary.

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    Property

    Property

    Property from The Dev Team There are over 22 million homes in the UK and we move once every six years on average throughout our lifetime. That's a lot of data and we deal with a good proportion of it.

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    NFP

    Not for Profit & Charities

    Not for Profit & Charities from The Dev Team We do a number of different projects for Charities and Not for Profit organisations. Most of the problems needing to be solved are still the same and it suits our skillset to have a more hands-on approach to the project management.

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    Publishing

    Publishing

    Publishing from The Dev Team We've been working with publishing companies for over 20 years now, most notably for one of our major clients Newsstand.co.uk. If you're after a fully integrated stock control and automatic ordering system or something as simple as data feed integration then look no further.

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    Blue Chip

    Blue Chip

    Blue Chip from The Dev Team We've worked with many blue chip companies over the last 20 years and continue to receive work on a regular basis underlying the fact that we are competitively priced and possess a skills that are hard to come by even for companies with thousands of employees.

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    International

    International

    International from The Dev Team The World is getting smaller by the day and the ability to work at a desk thousands of miles away is something we've been doing for years. Why let the logistics of getting from A to B get in the way of getting the software solutions you need when everything from meetings to deployment can be done remotely?

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    Mininingware

    Eclipse Mininingware

    Eclipse Mininingware from The Dev Team Our Eclipse Miningware Solution is a cost effective solution for any startup mining company.

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    Small Business

    Small Businesses

    Small Businesses from The Dev Team Even if you've got a small business then you can afford a big IT department because you'll be hiring our skills and services for a fraction of the time and therefore cost compared to hiring permanent staff.

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    Joint Ventures

    Joint Ventures

    Joint Ventures from The Dev Team One of the downfalls of working in IT is that everybody and his dog has an idea of how they're going to make a fortune with the Internet. They usually have no money to invest but they do know somebody in the industry who might listen. Sometimes they do listen....

The continuing evolution of the internet creates many business opportunities needing specialist IT skills.

That's where we fit in. We are a highly skilled collective who are more than a match for most blue chip companies internal IT departments.

We're here to make IT and the Internet work for you.

Written on 06 February 2014

Support Desk

Each day a different member of staff will be manning the 'Support Desk', and will take all calls, including new business enquiries, minor issues, emergency problems and anything else that may arise.

The 'Support Desk' will then note down the enquiry and then pass on the details of the call to the relevant member of staff so that they can then fix the problem, or callback the client at a convenient time to get more detail regarding the enquiry.

This system is in implementation as of now.

The benefits of this system to both ourselves and our customers are as follows:

  • Minor issues can be priortised and dealt with as a bunch later in the day/week if there are more pressing issues to attend
  • Major problems will be passed directly to the relevant staff member to deal with as soon as possible
  • We should be able to make progress with projects faster and more efficiently as staff can concentrate on the task at hand without interruption
  • All 'Support Desk' staff have knowledge of all of the projects we work on, and should be able to help you with any enquiry

 


Related to Support Desk

Data for Microsoft Power Bi

With the amount of data available to you growing exponentially, we're here to help you make sense of it all. There are now many business intelligence tools available from companies such as Microsoft, Google and Tableau but you'll need experts in data analysis if you want to make sense of it. That's where we fit in.

Eclipse Page Counter

Our O&M Manuals division collates vast quantities of information for inclusion in the H&S manuals for the construction industry.

What a difference a Decade Makes

The last excuse for business has always been that supplier/customers won’t be able to cope with working via the Internet. So it’s nice to read in a recent survey that the average English person now spends more time on the Internet than he/she does watching television.

Image uploading and maniplulation

Uploading and manipulating images on-the-fly has come on leaps and bounds since the introduction of HTML5 but still remains a difficult thing to get right.

Dungeon Master Javascript

JavaScript is not just for web development but can also be a very powerful tool.


Knowledge Base

The Agile Manifesto

The Agile Manifesto is a group of software development methodologies which promotes adaptive planning, evolutionary development and delivery, a time-boxed iterative approach, and encourages rapid and flexible response to change. We are moving towards the Agile Software development process and ISO 12207.

An Easily accessible O&M Manual

In 2013 we started to migrate manuals from CDs and DVDs to simple memory sticks and Drop Box systems.

BABA

The British Artist Blacksmiths Association (BABA) approached Denaploy with regards to making them a website that can enable users to find blacksmiths easily and quickly, as well as creating a place for blacksmiths themselves to register their services and find blacksmith courses.

Bow-Wow

Bow-Wow run a pet spa and doggy day care centre in Stratford-Upon-Avon and required branding and a simple 'brochure' style website to display their services. The site uses the standard Denaploy database/CMS system so that it is easy for Bow-Wow to update.

Address:
TheDevTeam
8 The Lawn,
St Leonards-On-Sea,
East Sussex, TN38 0HH